Understanding Our Policy

Because of the way digital media works, a plugin/theme that has been downloaded cannot really be โ€˜returned. This also conditions the way we manage refunds in relation to physical products. As a result, we have created our refunds and support policy to be fair for both of us.

Refund Policy

Downloaded Products Are Not Refundable

Once a digital product like you know โ€” plugin or theme is downloaded, it has a no refunds policy. By nature, digital goods are not returnable as well once you have access to them.

Unusable digital products are sorry exceptions

Though, every once in a while we get it parties mixed up. If it is found that the digital product itself does not work, we will provide a refund. We always try our best to solve it before refunding.

1.Identification of the Issue

Give more on the issue

Screenshots or error messages.

2.Attempt to Resolve

Rest assured we will do everything to trace and fix it.

It may even mean some debugging.

3.Refund Process

If the problem is not resolved and product remains unusable, then a refundFile open failed processing update on Ubuntu 15._count;

The reversal will be made to the same payment method as it was charged initially.

Support Availability

24/7 Customer Support

If you have any queries or difficulties concerning your digital purchases from our site, please feel free to contact our customer service.

1.Installation Assistance

2.Assistence installation process

The step by step guide to a well setup.

Configuration Help

Help setting up the product to suit your use case

1.Performance Tips & Best Practices.

2.Technical Support Limitations

We would like to highlight the fact that we are NOT a software or application developers in any good way. We can only provide basic assistance and troubleshooting of our own products.

Nothing New in Product Functionality

We do not patch or disrupt any products functionality.

Product’s features and capabilities are as delivered by the sellerukkit.

No Fixes for Developer Bugs

We are not fixing bugs or errors which come from the core of a product.

For significant problems, you should call the original developer.

Contacting Support

Please open a support ticket if you need any help, or have questions about installation of configuration.

Customer service: themespluginspro@gmail.com

Live Chat โ€” Available on our website

Support Tickets: detailed questions on the website

It is our job to make sure your usage experience of our digital products is easy and enjoyable.

0