Understanding Our Policy
Because of the way digital media works, a plugin/theme that has been downloaded cannot really be โreturned. This also conditions the way we manage refunds in relation to physical products. As a result, we have created our refunds and support policy to be fair for both of us.
Refund Policy
Downloaded Products Are Not Refundable
Once a digital product like you know โ plugin or theme is downloaded, it has a no refunds policy. By nature, digital goods are not returnable as well once you have access to them.
Unusable digital products are sorry exceptions
Though, every once in a while we get it parties mixed up. If it is found that the digital product itself does not work, we will provide a refund. We always try our best to solve it before refunding.
1.Identification of the Issue
Give more on the issue
Screenshots or error messages.
2.Attempt to Resolve
Rest assured we will do everything to trace and fix it.
It may even mean some debugging.
3.Refund Process
If the problem is not resolved and product remains unusable, then a refundFile open failed processing update on Ubuntu 15._count;
The reversal will be made to the same payment method as it was charged initially.
Support Availability
24/7 Customer Support
If you have any queries or difficulties concerning your digital purchases from our site, please feel free to contact our customer service.
1.Installation Assistance
2.Assistence installation process
The step by step guide to a well setup.
Configuration Help
Help setting up the product to suit your use case
1.Performance Tips & Best Practices.
2.Technical Support Limitations
We would like to highlight the fact that we are NOT a software or application developers in any good way. We can only provide basic assistance and troubleshooting of our own products.
Nothing New in Product Functionality
We do not patch or disrupt any products functionality.
Product’s features and capabilities are as delivered by the sellerukkit.
No Fixes for Developer Bugs
We are not fixing bugs or errors which come from the core of a product.
For significant problems, you should call the original developer.
Contacting Support
Please open a support ticket if you need any help, or have questions about installation of configuration.
Customer service: themespluginspro@gmail.com
Live Chat โ Available on our website
Support Tickets: detailed questions on the website
It is our job to make sure your usage experience of our digital products is easy and enjoyable.